What is the delivery time for my order?

The delivery time varies between 5 to 8 business days.

What should I do if I haven’t received my order yet?

If the indicated delivery time of 5 to 8 business days has passed and you still haven't received anything, please send an email to Support@vitalsteps-footwear.com. We will then investigate what happened to your package.

How can I track my order?

Check your inbox or spam folder to see if you’ve received an email from Support@vitalsteps-footwear.com with a tracking number from Parcelapp.

If so, you can click on the number. This will automatically open a webpage where you can view the status of your order.

If not, click [HERE] and enter your order number (e.g. #0000) along with the email address you used to place the order.

I want to exchange or return my order, how do I do that?

o return an item, simply contact our customer service via Support@vitalsteps-footwear.com. Please include your name, the order number (e.g. #0000) mentioned in your confirmation email, and the reason for the return.

We will then provide the return address and confirm the return process. Once this is complete, you can send the product back to us using a shipping service of your choice.

What are the return shipping costs?

Returns are at your own expense. The return shipping cost may vary depending on the courier. Please visit the courier’s website for more information on rates.

What are the conditions for returning my item(s)?

We offer a 30-day return period. This period starts on the day you receive your item. However, there are a few conditions for returning your order:

You may only return the item if:

  • The return period has not expired.
  • The item is in its original packaging with all labels intact.
  • The product has not been used.

What payment methods can I use?

You can pay using Apple Pay, Google Pay or credit card.

What if I haven’t received an order confirmation email?

This shouldn’t happen. Please send an email with your full name and email address to Support@vitalsteps-footwear.com. We’ll be happy to assist you further.

Can I cancel my order?

Would you like to cancel your order for a specific reason? Please email us as soon as possible at Support@vitalsteps-footwear.com. Be sure to include your name, the order number (e.g. #0000) from your confirmation email, and if possible, the reason you’d like to cancel the order.